Returns & Exchanges

At Soundbrenner, we want you to be fully satisfied with your musical tools. If you are not completely happy with your purchase, you can return your device within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Prepare the Package

  Carefully pack your Soundbrenner device in its original packaging, including all charging cables, straps, and accessories.

• 3.
  Ship the Device

  Attach the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit, we will issue a full refund to your original payment method within 5-7 business days.